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Terms of Use
Hereunder you will find the official Terms of Use of service for Volubus AB, hereafter referred to as “Volubus”.
Volubus connects individuals and entities (hereafter referred to as “Clients” or “Passengers”) interested in booking ground transport services in the locations listed on the website (www.volubus.com/locations). The service of Volubus encompasses only the arrangement of the entitlement to carriage for a Client via a transportation service provider, as an intermediary, and not in the provision of the travel service itself.
These Terms of Use are part of every agreement made between Clients and Volubus, for ground transport services, unless there is a written contract between the Client and Volubus in place.
Volubus acts as a TICKET VENDOR, as defined by Regulation (EU) no 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) no 2006/2004 (‘ticket vendor’ means any intermediary concluding transport contracts on behalf of a carrier).
1.1 Contractual Relationship
Volubus does not provide the ground transport services itself. Volubus simply arranges for the entitlement to carriage via a local transport service provider, who carries out the service independently of Volubus. The business relationship established for the purposes of such transport services shall only exist between the service provider and the Client. Thus Volubus cannot accept any liability arising from the provision of the transport services. In particular, Volubus is not liable for:
- Damaged luggage
- Missed flight
- Extra hotel expenses
- Driver no show
- Vehicle accidents
- Causing personal injur(ies)
- Causing material damage(s)
Volubus makes the necessary arrangements with the local service provider in its own name, providing the Client with an entitlement to carriage via the local service provider. Consequently, Clients are entitled to demand transport services and other claims directly from the local service provider.
The Client uses Volubus only as an intermediary and not as the transport service provider. Volubus’ payment claim is made up of service fees and the advance payment to the local service provider.
Additionally, Volubus does not assume any liability for the correctness and completeness of the information transmitted to Volubus and forwarded in due time and in unchanged form by Volubus or for the timely receipt of such information by the transport service provider or, as applicable, the Client.Under the arrangement agreement between Volubus and the Client, referred to above, Volubus is not liable for indirect (consequential) damages incurred by the Clients.
1.2 Conclusion
The contractual relationship between Volubus and the Client may be concluded in one of the following ways:
- Booking Platform
In order to use the Volubus booking platform (hereafter referred to as the “Booking Platform,” available here: https://book.volubus.com), the Client will need to create an account. To create the account:
- the Client should click the option “Create Account”;
- afterwards the Client will be asked to enter the email address, set up a password and click “Create Account”;
- in the next step the Client should enter a passcode received to the email address and click “Confirm”;
- after that the Client will be asked to complete the registration form with the personal data and read and accept Volubus Terms of Use and Privacy Policy, then click “Continue”.
The Client can also use the Booking Platform without creating the account in the above way, as there is an option to log on to the Booking Platform using Google account.
When making the booking via the Booking platform the Client should go through the following steps:
- booking configuration (especially choosing the pickup and destination points, number of passengers, type of luggage);
- price information;
- providing personal data, including billing details;
- providing passenger details;
- summary.
Successful completion of the booking steps does not constitute a confirmation of the service. Once the request is placed, Volubus will take up to 3 business days to find a service provider to carry out the transport service. In the case where Volubus is unable to provide a service provider, Volubus retains the right to cancel the booking request.
Once the booking is confirmed by the service provider, the Client receives an e-mail confirming the order with a booking voucher and a link to make the payment.
The use of the Booking Platform requires the Client to meet the following technical requirements:
- enabling the option of saving cookies and Javascript in the web browser,
- access to a device such as a computer, laptop, smartphone or other multimedia device with Internet access and a web browser,
- having a valid e-mail address.
- Bookings made outside of the Booking Platform
Booking inquiries may also be made via the email form on the Volubus website.
By sending a booking inquiry via email form available at https://volubus.com/, the Client makes an offer for the conclusion of an arrangement agreement. The object of this agreement is the arrangement of the transport service to meet the Client’s transport request.
Volubus next sends to the Client an email confirming the request receipt and checks the availability of the requested service, which may take up to 7 calendar days. If the requested service is available, Volubus provides to the Client the quotation that should be confirmed by the Client. Once confirmed, the Client receives the link to the invoice and the payment process. After the invoice is paid, the Client receives an official email and voucher confirming the details for the transport service(s), only then the requested service shall be considered as confirmed by Volubus. It is the Client’s responsibility to verify that the travel details in the aforementioned email and voucher are correct. Should the Client notice any errors in the details, they must inform Volubus in a timely manner. Failure by the Client to inform Volubus of any travel detail errors releases Volubus of any liability when it comes to providing accurate travel information.
It is the responsibility of the Client to ensure that all information provided when registering their account and/or creating a booking request is accurate.
3.1 Transfers
The price quoted by Volubus for a transfer service solely covers the transfer from the pickup location to the drop-off location, as well as the 60 minutes of wait-time for an airport pickup and 15 minutes of wait-time for a non-airport pickup. Deviations from the straight and continuous point-to-point transfer service or additional service requirements shall incur additional fees.
3.2 Hourly services
Hourly bookings require that the service ends in the municipal area of the pickup location. An hourly booking always starts at the pickup time specified when making the booking, including at airports.
3.3 Vehicle Types
The Client can select Minibus or Mini, Midi and Maxi Coach services. Example vehicle types are available upon request and can be guaranteed if requested in advance and the vehicle requested is available.
Volubus reserves the right to provide transportation using different or multiple vehicles, ensuring they meet or exceed specified passenger capacity and maintain or exceed vehicle class and service standards as indicated during booking.
3.4 Further services beyond the originally booked
If the Client and/or the passenger desires further services beyond what was originally booked, the local service provider will try the best to carry out the necessary requirements. The extra service requests will be charged to the Client, via their original payment method, after the service is completed.
4.1 Luggage and Animals
The price given by Volubus includes the number of people specified on the booking page/quotation plus one piece of airline checked luggage per person. Luggage in excess of the specified amount or bulky luggage (sports equipment/animals) are liable to be charged extra beyond the quoted amount and must be mentioned in the booking process.
The local service provider reserves the right to refuse the carriage of extra luggage and/or animals which was/were not agreed to.
4.2 Carriage of Children
The need for safety seats for children should be requested by the Client in the Comments section prior to submitting their booking request, to allow for the necessary safety measures to be taken, for the carriage of children under the regulations of the locality of the service. In case the need for safety seats for children is requested by the Client, the local service provider may charge an additional fee not included in the initial price quotation.
4.3 Information on number of passengers and luggage and pieces of luggage
The maximum number of Passengers and pieces of luggage specified for a particular vehicle is an estimate based on factors such as size and weight of Passenger and luggage. The local service provider can refuse the carriage of Passengers or luggage if they believe they compromise the space and safety conditions.
4.4 Delays
In case of exceptional situations such as air-traffic controller strikes, extreme weather conditions, etc. the Client must accept longer waiting periods or last-minute cancellations.
For bookings made by the Booking Platform, the Client can request services with a lead time of 7 days (168 hours) or longer.
In the case where a Client would like to make a booking with a lead time shorter than 7 days (168 hours), they should email their service request to Volubus Customer Support at hello@volubus.com to enquire if there is availability for the required service.
6.1 Cancellations
The cancellation policy for your service has been communicated in writing by your sales representative subsequent to the quotation sent via email. If no specific cancellation policy was advised, the following cancellation policy applies:
For all transfer services, including but not limited to point-to-point transfers, airport transfers, and hourly transfers, cancellation is free of charge if there are more than 10 (ten) days between the cancellation day and time and the agreed pickup time. If there are less than 10 (ten) days before the agreed pickup time, a 100% cancellation fee is applied (total cost of the booking).
6.2 Changes to bookings
Changes to all services can be requested at any time, and will be enacted if possible, depending on vehicle availability. If a change is requested over 7 days before the service, and the change is possible, the total price will be adjusted to represent the new service parameters. If the change is requested under 7 days before the service, the new total price cannot be less than the originally confirmed price.
In the case of a Passenger No-Show without cancellation, the Client loses their entitlement to carriage via the local service provider, however this does not affect the compensation claim of Volubus towards the Client.
(a) Transfer Services for ALL vehicle classes
For non-airport pick-ups, a booking is considered a No-Show if the Passenger does not make themselves known at the agreed pickup point at the agreed pickup time, without cancellation and within 15 minutes after the agreed pickup time. If a Passenger does not make themselves known to the driver or the Volubus customer care team, the booking must be paid for in full.
For airport pickups, the booking is considered a No-Show when the Passenger does not make themselves known at the agreed pickup location and does not cancel the service within 60 minutes of the agreed pick-up time, including flight delays or early arrivals of flights, which lead to an automatic change of the scheduled pickup time to the new flight arrival time. If the Passenger does not make themselves known to the driver or contact the Volubus Customer Support team, the service must be paid for in full.
(b) Hourly Bookings for ALL vehicle classes
A booking is considered a Passenger No-Show if the Passenger has not shown up without cancellation after the expiration of the hours booked after the agreed Pickup time at the agreed Pickup location. In such a case, the ride must be paid for in full.
8.1 Booking Platform
In case of bookings made by the Booking Platform, the Client makes the payment for the booking using Stripe platform.
Once Volubus has confirmed the booking, the Client will receive a Stripe payment link. The Client is obliged to pay the full amount within 24 hours of receiving the email message with the payment link. Volubus reserves the right to cancel the booking if the Client fails to make the payment within the 24-hour window.
8.2 Outside the Booking Platform
When a service request is sent via email and a booking is made outside of the Booking Platform, the compensation claim of Volubus is specified in the invoice sent via email. The specifics of the service are detailed in the initial quotation and also in the final invoice.
8.3 Special Requests
Both for bookings made through the Booking Platform and outside it, if there are special requests, there may be extra fees added to the initial quotation price.
8.4 Terms of Payment and Transaction Fees
Any transaction fees when making payments (e.g. due to different currencies or different local accounts) are to be absorbed by the Client.
All payments are due prior to the service unless expressly stated in writing by Volubus.
9.1 Waiting Times for Transfer Services
For point-to-point transfer services, no surcharges are applied in the case of airport pickups for a waiting time of up to 60 minutes after the agreed pickup time, at which flight delays or earlier flights lead to an alteration of the scheduled pickup time by the planned period of time between the planned flight arrival time and the original pickup time. For point-to-point transfer services, other than airport pickups, no surcharges are applied for a waiting time of up to 15 minutes after the agreed pickup time.
In the case that Volubus does not use the right referred in point 7(a) to charge full amount for the booking after the maximum waiting time passed (passenger no show), each additional minute of waiting time will be extra charged, according to the hourly booking prices of the particular municipal area as well as the vehicle category.
9.2 Additional Kilometers
Hourly bookings contain the kilometers (per hour) that are stated during the reservation process via the Booking Platform or the official quotation sent via email. Additional kilometers beyond this are subject to surcharges, including VAT, and are calculated according to the price per kilometer of the particular municipal area as well as the vehicle category.
9.3 Extra fees
In addition to the amount originally agreed for the booking, additional fees may be charged by Volubus in justified circumstances, including but is not limited to vehicle cleaning or extra stops. These fees may be included in an additional invoice(s) issued by Volubus.
Volubus takes no liability for the provided travel service, but acts only as an agent between the Client and the local service provider. Any claims to damage reparations must be made directly to the local service provider, whose details will be provided by Volubus. Please see section “General” and point 1.1 above for more details on the liability of Volubus and the transport service providers.
11.1 Use of the Volubus website
Clients who use the Volubus website (including but not limited to the Booking Platform) undertake:
- not to use a Volubus website for illegal purposes or purposes that may damage the rights of Volubus or third parties, and in particular, not to use the site to distribute damaging or illegal information, or information that is distasteful, discriminatory or offensive towards Volubus or third-parties;
- not to disrupt access to a Volubus website, access Volubus’s computer systems, modify the website, use it to transmit computer viruses, hacking attacks, computer worms, etc., or commit misdemeanors likely to be qualified as computer crimes;
- not to infringe any patent, trade mark, trade secret, copyright, database right or other intellectual property rights of any person or entity;
- not to impersonate any person or entity, including, but not limited to, a Volubus official, or falsely state or otherwise misrepresent their affiliation with a person or entity.
If the Client does not comply with these obligations, Volubus reserves the right to immediately prohibit and block access to its website (including, but not limited to the Booking Platform) and to its network without damages.
11.2 Information on the website
While Volubus has made every effort to ensure that the information contained in a Volubus website is correct at the time of going live, Volubus cannot be held responsible for any errors or omissions or any information which may be incomplete, inaccurate or may have become out of date.
11.3 Intellectual Property
The copyright and all proprietary rights in a Volubus website and all content are reserved by Volubus. The material contained within a Volubus website is the property of Volubus unless identified as belonging to third parties. The name Volubus and any other Volubus trademarks, logos or graphics displayed on a Volubus website are registered trademarks of Volubus or its affiliates. Other company and product or service names displayed on a Volubus website may be the trademarks of their respective owners.
11.4 Entirety, Writing
These Terms of Use are the entire agreement between Volubus and the Client for the services provided by Volubus, unless there is a written contract between the Client and Volubus in place.
11.5 Subject to Change
Volubus reserves the right to change these Terms of Use. Once the Terms of Use are changed, the Clients who have created the Booking Platform account will be asked to accept the amended version of the Terms of Use.
11.6 Place of Jurisdiction
For all legal relationships between Volubus and the Client, the law of the country of Sweden is applicable.
The place of fulfillment of all obligations arising from this contractual relation between Volubus and the Client shall be Malmö, Sweden.
Exclusive place of jurisdiction is Malmö (Sweden), insofar as the Client is a merchant according to the Commercial Code, or, upon suing, has no fixed place of residence in Sweden. Legally binding jurisdictions remain unaffected.
11.7 Severance of the Agreement
If any provisions of these Terms of Use prove invalid, unenforceable, or contain loopholes, the remaining provisions remain in effect. The parties are obliged to replace the invalid, illegal, or unenforceable provisions with ones that come closest to the meaning and economic purpose and the intent of the parties.
