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Privacy Notice
The controller of the personal data, i.e. the entity responsible for processing of your personal data, is Volubus AB with its business seat at: ASK outsourcing, Kungsgatan 6, 5 TR, 211 49 Malmö, Sweden (“Volubus”).
Volubus may have received your personal data in one of the following ways:
- directly from you
- from travel agencies or other people and entities involved in the process of arranging the passenger travel.
- In case you are Volubus client, here are the categories of your personal data that Volubus processes:
- first name
- surname
- address of residence
- e-mail address
- telephone number
- name of the company and tax ID (in case of entrepreneurs)
- travel history (in case clients who have created an account on Volubus booking platform).
- In case you are a passenger but not Volubus client OR you would like to sent a booking inquiry via email form available at https://volubus.com/, here are the categories of your personal data that Volubus processes:
- first name
- surname
- telephone number
- e-mail address.
- In case you are a person interested to provide ground travel services for Volubus, here are the categories of your personal data that Volubus processes:
- first name
- surname
- e-mail address
- telephone number
- your company name
- your company seat (city and country)
- your company website address
- number of vehicles you use to provide your services
- type of vehicles you use to provide your services.
- In case you would like to contact Volubus by the form at the company website (https://volubus.com/contact-us/), here are the categories of your personal data that Volubus processes:
- first name
- e-mail addres
- In case you would like to receive Volubus newsletter, here are the categories of your personal data that Volubus processes:
- -mail address
- In case you are Volubus client OR you sent a booking inquiry via email form available at https://volubus.com/, Volubus processes your data to arrange bus journeys, your data is transferred to carriers providing transport services so that the performance of transport by these carriers is possible.
You are not obliged to share your personal data with Volubus, neither by a statue nor by any contract. However, if you will not share with Volubus your personal data, the travel service will not take place.
- In case you are a person interested to provide ground travel services for Volubus, Volubus processes your data to assess if the business cooperation is possible and to initiate this cooperation.
You are not obliged to share your personal data with Volubus, neither by a statue nor by any contract. However, if you will not share with Volubus your personal data, Volubus will not be able to assess if business cooperation is possible.
- In case you would like to contact Volubus by the form at the company website (https://volubus.com/contact-us/), Volubus processes your data in order to conduct the correspondence with you.
You are not obliged to share your personal data with Volubus, neither by a statue nor by any contract. However, if you will not share with Volubus your personal data, you will not receive Volubus newsletter.
- In case:
- You are Volubus client or
- you are a passenger but not Volubus client,
the basis for the processing of your personal data is European Union law, i.e. Article 6 (1) (b) of the General Data Protection Regulation of 27 April 2016 (“GDPR”). That means your personal data processing is necessary for the performance of a contract for bus journey.
- In case:
- you sent an booking inquiry via email form available at https://volubus.com/ or
- you are a person interested to provide ground travel services for Volubus or
- you would like to contact Volubus by the form at the company website (https://volubus.com/contact-us/) or
- you would like to receive Volubus newsletter,
the basis for the processing of your personal data is your consent. You have the right to withdraw consent at any time. However, the withdrawal will not affect the lawfulness of data processing based on consent before its withdrawal.
In regard to your personal data that Volubus processes you may request:
- access to the data,
- rectification of the data:
- when the data is incorrect or incomplete,
- erasure of the data:
- when the data are no longer necessary for the purposes for which they were processed,
- when you previously objects to the processing of personal data,
- when the data are processed unlawfully,
- when the data must be erased in order to comply with an obligation under the law
- limitation of processing:
- when the data is inaccurate – for the duration of Volubus verification of the correctness of the data,
- when the data are processed unlawfully, however you prefer to limit the processing rather than request to erase the data,
- if the data are no longer required by Volubus, but may be necessary for you for the purposes of protecting your rights or asserting claims,
- in case you objects to the processing of personal data – for the period of time for which the objection is considered,
- transfer of data,
- not to be subject to automated decision-making, including profiling.
You have the right to lodge a complaint regarding the processing of personal data to the competent data protection authority. The list of data protection authorities in each European Union country and their contact details are available here:
https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm
Your personal data will be made available to the following entities:
- entities providing IT services to Volubus
- carriers that provide travel services (as Volubus is only an intermediary, and the travel service is provided by the separate carriers; Volubus make your personal data available to the carriers to make the travel service possible to happen)
- Payment service providers
- Mailbox providers.
- In case you are Volubus client or you are a passenger but not Volubus client, Volubus will process your personal data for the period necessary to make the provision of travel service possible and thereafter for the purpose of fulfilling Volubus legitimate interest, i.e. for the protection against possible claims related to the travel service, until the possible claims are lapsed.
- In case you send a booking inquiry via email form available at https://volubus.com/, however no travel service will be eventually provided by Volubus, your personal data will be removed immediately from Volubus records.
- In case you are a person interested to provide ground travel services for Volubus, however no business cooperation will be eventually initiated between you and Volubus, your personal data will be removed immediately from Volubus records.
- In case you would like to contact Volubus by the form at the company website (https://volubus.com/contact-us/), your personal data will be removed from Volubus records once the correspondence is finished.
- In case you would like to receive Volubus newsletter, your personal data will be stored by Volubus for the time the newsletter is sent to you. You may resign from receiving the newsletter by sending an email to: hello@volubus.com
Your personal data will not be subject to automated decision-making, including profiling.
Volubus usually does not transfer personal data outside the European Economic Area (EEA). However, if this is needed to perform the transport service you would like to use (e.g. in case the travel service provider has a seat outside EEA), your data may be transferred to persons, companies, organizations that may be residing or located in a country outside EEA. In these countries the level of protection of your data may be lower than in countries inside EEA. In case of such transfer Volubus will take appropriate precautions in order to ensure your personal data are safe. That includes especially implementation of so called standard contractual clauses, which is a contractual tool that Volubus concludes with entities outside EEA who receives your personal data, to oblige the receiver of data to protect it appropriately. You will be entitled to get the copy of your data that are subject to such transfer.
Volubus can be contacted at the following address:
Volubus AB
c/o ASK Outsourcing
Kungsgatan 6, 5 tr
21149 Malmö
Sweden
