What to include in a request?

Please provide us with as many details as possible, including:

• Pickup date
• Pickup time
• Number of hours (for hourly services)
• Pickup location (specific address)
• Drop-off location (specific address)
• Passengers number
• Luggage pieces (carry-on bags)
• Luggage pieces (suitcases)
• Special luggage pieces (sports equipment etc).

If you have any special requests concerning the vehicle or the trip itself, please let us know as well.

When do I receive a quotation?

Depending on the complexity of the request, it might take up to a few working days. In case our Team needs more time, we will contact you within an update.

How to confirm a service?

After placing a request, one of our agents will contact you and provide you with an offer. If you have any additional questions or wish to confirm the service, feel free to contact your agent providing the following details:

• Contact person
• Company name (if applicable)
• Address
• Phone number
• VAT/Tax ID (if applicable)
• Lead passenger’s name
• Lead passenger’s contact number
• Flight details (if applicable)

The invoice will then be emailed to you for payment via credit card or bank transfer.

How can I change my booking?

Changes to confirmed bookings are possible but are entirely dependent on vehicle availability. Please contact our team with your change request. We will verify it and get back to you as soon as possible.

How can I cancel my booking?

For all transfer services, including but not limited to point-to-point transfers, airport transfers, and hourly transfers, cancellation is free of charge if there are more than 10 (ten) days between the cancellation day and time and the agreed pickup time. If there are less than 10 (ten) days before the agreed pickup time, a 100% cancellation fee is applied (total cost of the booking).

How can I pay for my booking?

Once your booking has been re-confirmed with a service provider, you will receive a confirmation email with payment details included. In order to fully confirm your booking, your online payment must be placed in 24 hours from the receipt of the invoice and payment details.

Are there any extra fees?

If there are special requests, not bookable in the booking process and beyond the specifics of the quoted request, there may be extra fees additional to the initial quotation price.

Travelling with children

The need for safety seats for children should be requested by the Client in the online booking process, to allow for the necessary safety measures to be taken, for the carriage of children under the regulations of the locality of the service. Please note that safety seats cannot be guaranteed.

Passenger(s) with disabilities

Should any of the passengers require assistance related to a disability or impairment, this information needs to be included in the booking request. When travelling with an assistive device, the dimensions of the device are needed in order to ensure it will fit in the vehicle. Please note that the local service provider has the right to refuse the carriage of guests if specific requests have not been made and then confirmed by the provider prior to the service, especially if the service provider believes that the safety conditions of the travellers might be compromised.

What kind of luggage am I allowed to take?

The amount of luggage for all the passengers must be entered during the booking process. The vehicle type quoted will take into consideration one piece of checked luggage per person. Carry-on bags also need to be mentioned. A carry-on bag is typically between 8 and 10kg, while a regular checked bag is typically between 20 and 23 kg.

Oversized luggage

Oversized luggage (greater than 23 kg and/or larger than the typical dimensions of a regular checked bag) and special luggage (ie. golf bags, skiing equipment, bicycles, etc.) must be mentioned in the booking process as an additional request. Neglecting to mention any excess luggage could result in additional charges.

How can I guarantee the safety and quality of the driver and vehicle I book with Volubus?

Our team verifies, assesses and partners with all of our suppliers included in our network, striving to maintain our high quality standards from our suppliers, throughout all of our active locations.