Sales Assistant

Kraków, Poland

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COMPANY DESCRIPTION

Volubus provides innovative, technology-driven solutions for travellers and travel organisers to book and manage group transport by coach around the world. Leveraging advanced industry data and cutting-edge technology, we connect bookers with local ground transport operators in 200+ cities, while delivering high-level customer care and support throughout the entire journey. As a high-tech company, we pride ourselves on providing smart, seamless travel solutions that simplify planning and enhance the customer experience.

JOB DESCRIPTION

As a Sales Assistant, you will be the first point of contact for our clients, guiding them seamlessly from their initial inquiry to the final booking. You’ll play a key role in understanding client needs, crafting personalized solutions, and ensuring a smooth, enjoyable experience that turns inquiries into confirmed bookings and repeat business. This position requires a proactive, results-driven mindset, strong sales skills, and excellent organizational abilities, including lead conversion, upselling, and consultative selling. Your efforts will directly contribute to converting leads into satisfied customers, driving revenue growth, and maximizing overall customer value, making you a key player in both client success and business growth.

RESPONSIBILITIES

  • Manage and support the end-to-end booking process for services and reservations using the PipeDrive CRM, ensuring accuracy, efficiency, and timely follow-ups that drive conversions.
  • Drive sales growth by converting inquiries into confirmed bookings, maintaining consistent engagement throughout the customer journey, and meeting or exceeding performance targets to maximize overall customer value.
  • Actively engage with customers to understand their needs, provide solutions, and resolve issues, ensuring a positive experience that encourages repeat business.
  • Collaborate with internal teams to ensure smooth service delivery and consistently high customer satisfaction.

COMPETENCY PROFILE

  • You are a high-level English speaker
  • You have excellent communication and negotiation skills
  • You can build and maintain strong relationships with customers
  • You can work independently and as part of a team, with a proactive and results-driven attitude
  • You are a smooth user of Excel and G-Suite
  • You are open to career development within a start-up 
  • You are interested in new technologies (e.g. AI)
  • You took part in projects and initiatives during your studies
  • You have your first professional experience in sales (is a bonus)

CHARACTER ATTRIBUTES

  • You have strong communication, relationship-building, time management, negotiation along with adaptability, consultative selling, lead conversion, and upselling abilities
  • You have a proactive and customer-centric approach to problem-solving
  • You are an open-minded, self-driven person with attention to detail
  • You are keen on cooperating and open to providing new ideas and solutions
  • You are ambitious and responsible
  • You enjoy working as part of a team

ADDITIONAL SKILLS

Other languages are a bonus (Spanish, French or Italian)

REQUIREMENTS

Availability: 25-30 h/week from April / May

PERKS

  • Fun and energetic work environment
  • Flexible work hours
  • Office in the heart of central Krakow
  • Hybrid work is possible after the onboarding period
  • Team activities
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