What can we help you with?

You may book a transfer (point-to-point) or an hourly service online via our booking platform. If your request is more complex, please send us all of the details of your itinerary in the “Additional details” section so that we can put together a customized quotation.

After you submit a booking request, our reservation team reviews your requirements and checks availability within our trusted partner network. Once a suitable vehicle and supplier are secured, you will receive a confirmation along with payment instructions. Your booking is finalized after payment (full or deposit) is received.

Transfer
Pick-up from a specific address and drop-off at a specific address.

Hourly rental
If a vehicle is needed for more than a single transfer on a particular day, renting by the hour is a flexible option.

Special request
For more complex itineraries, provide us with all the details so we can prepare a customized quote.

Volubus is based in Malmö, Sweden, with an operational office in Kraków, Poland.

Once your payment has been received, our reservation team will process your booking. You will receive a confirmation as soon as the service has been successfully assigned to one of our partners.

Yes, you can cancel your booking. The cancellation terms depend on the type of service and the timing of your request. In general, cancellations made well in advance may qualify for a full or partial refund, while late cancellations may incur fees. Please contact our reservation team for the exact cancellation details of your booking.

es, changes are possible, subject to availability. Please let us know as soon as possible if you need to make modifications. Our team will do their best to accommodate your request and will inform you of any applicable price adjustments

You can select Minibus or Mini, Midi and Maxi Coach services. 

Changes to all services can be requested at any time, and will be enacted if possible, depending on vehicle availability. If a change is requested over 7 (seven) days before the service, and the change is possible, the total price will be adjusted to represent the new service parameters. If the change is requested under 7 (seven) days before the service, the new total price cannot be less than originally confirmed price.

For all transfer services, including but not limited to point-to-point transfers, airport transfers, and hourly services, cancellations made more than ten (10) days prior to the scheduled pickup time are free of charge.

Cancellations made within ten (10) days of the scheduled pickup time will incur a cancellation fee of 100% of the total booking cost.

Driver’s details will be sent to the lead passenger the day before the service. We advise contacting the driver shortly before the service, if necessary, and for all other inquiries, please contact the Volubus support team.

Some drivers may have limited English, as many are local. Our Volubus team is always available to assist and ensure smooth communication throughout your journey.

After your booking is confirmed with a service provider, you will receive a confirmation email containing the payment details. To finalize your booking, payment must be completed online within 24 hours of receiving the invoice and payment instructions.

Additional fees may apply for special requests that cannot be booked through the standard process or that go beyond the scope of a point-to-point transfer or hourly service. These fees would be added to the original quotation.

Yes, you may pay a 30% deposit to secure your booking. The remaining balance must be paid no later than one month before the service date.

Yes. Once you provide your billing details, we will issue an invoice that can be paid via bank transfer.

No, cash payments to the driver are not accepted. All bookings must be paid using the available outlined payment methods.

The quoted price is confirmed once a vehicle is reserved for your requested date. We work with a network of trusted suppliers to ensure the service at the stated rate. If availability is limited or circumstances change, we will notify you promptly and propose the best available alternative.

For standard one-way transfers, the price is generally all-inclusive. For more complex services, such as multi-day bookings or tours, additional costs may apply, including driver accommodation, meals, parking fees, tolls, or city permits. Any extra charges will always be communicated to you in advance.

The total amount of luggage for all passengers must be specified during the booking process. Both checked luggage and carry-on bags should be indicated, as the total may affect the size of the vehicle assigned. Typically, a carry-on bag weighs between 8 and 10 kg, while a standard checked bag weighs between 20 and 23 kg.

Oversized luggage (greater than 23 kg and/or larger than the typical dimensions of a regular checked bag) and special luggage (ie. golf bags, skiing equipment, bicycles, etc.) must be mentioned in the booking process as an additional request. Neglecting to mention any excess luggage could result in additional charges.

Yes, we will assign a vehicle that comfortably accommodates your group and their luggage. Please let us know in advance if you have any special luggage requirements.

If children will be travelling, please request safety seats during the online booking process. This allows us to take the necessary safety measures in accordance with local regulations. Please note that the availability of safety seats cannot be guaranteed.

If any passengers require assistance due to a disability or impairment, please include this information in your booking request. When traveling with an assistive device, provide its dimensions to ensure it fits in the vehicle. Please note that the local service provider may refuse carriage if specific requests have not been made and confirmed in advance, particularly if safety conditions could be compromised.

Our team verify, assess and partner with all of our suppliers included in our network, striving to maintain our high quality standards from our suppliers, throughout all of our active locations.