Customer Support Assistant

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Customer Support Assistant

Kraków, Poland
Poland
Hybrid
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COMPANY DESCRIPTION

The company provides a solution for travellers and travel organisers to book and manage group transport solutions by bus or coach around the world. Utilising optimised industry data and technology, the company connects the booker with local ground transport operators in 200+ cities, while providing high-level customer care and support from the beginning to the end of the service, wherever it takes place.

JOB DESCRIPTION

As a Customer Support Assistant you will contribute to both the existing customer service product and support our internal team with insights into how we can evolve customer support processes and interaction. Throughout the framework of the company, whether internal or external stakeholders, the customer support delivery is central to each of our department’s performance, making the role both exciting and impactful in the short and long term.

From events and tours to simple point-to-point transfers, the varying customer profiles and requirements ensure your daily work is varied and delivers numerous opportunities to develop and and improve your skill set.

RESPONSIBILITIES

  • Operational support of customers and operators via phone, email and other communication channels
  • Service monitoring to ensure booked transport services is carried out as expected
  • Helping maintain an updated client, customer and supplier management system
  • Working within your team and with wider company stakeholders to help build an industry-defining technology solution

COMPETENCY PROFILE

  • You are a high-level English speaker
  • You have excellent communication and negotiation skills
  • You can build and maintain strong relationships with customers
  • You can work independently and as part of a team, with a proactive and results-driven attitude
  • You are a smooth user of Excel and G-Suite
  • You are opened for career development within start-up 
  • You took part in projects and initiatives during your studies
  • You have your first professional experience in customer/supplier service (is a bonus)

CHARACTER ATTRIBUTES

  • You have good communication, relationship building, time management, negotiation, administrative and adaptability skills
  • You have a proactive and customer-centric approach to problem-solving
  • You are an open-minded, self-driven person with attention to detail
  • You are keen on cooperating and open to providing new ideas and solutions
  • You are ambitious and responsible
  • You enjoy working as part of a team

ADDITIONAL SKILLS

Other languages are a bonus (French, Spanish, German or Italian)

REQUIREMENTS

Availability: 25-30 h/week from November

PERKS

  • Fun and energetic work environment
  • Flexible work hours
  • Office in the heart of central Krakow
  • Hybrid work is possible after the onboarding period
  • Team activities

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