Customer Success Specialist

Kraków, Poland

Company description

The company provides a solution for travellers and travel organisers to book and manage group transport solutions by bus or coach around the world. Utilising optimised industry data and technology, the company connects the booker with local ground transport operators in 200+ cities, whilst providing high level customer care and support from the beginning to the end of the service, wherever it takes place.

Job description

As a Customer Success Specialist, your primary responsibility will be to manage the booking process for both new and return customers. You will collaborate closely with the team to translate client aspirations into tailored solutions, ultimately contributing to the success and satisfaction of our customers. This position requires a proactive attitude and the ability to manage multiple tasks simultaneously as well.

If you’re a dedicated and client-focused professional who thrives in delivering tailor-made solutions and exceeding client expectations, we invite you to join our team.


  • Understanding customer requirements and provide tailored solutions to meet their specific needs
  • Overseeing and maintaining the process of booking services and reservations, ensuring accuracy and efficiency
  • Supporting customers in relation to problem solving and ensuring their satisfaction
  • Effectively managing customer complaints, conduct investigations, and resolving issues in a timely and satisfactory manner
  • Looking for and introducing enhancements to customer- related processes
  • Collaboration with internal teams, to ensure successful project delivery and customer satisfaction

Competency profile

  • You are a high-level English speaker
  • You have excellent communication and negotiation skills
  • You have an ability to build and maintain strong relationships with customers
  • You have an ability to work independently and as part of a team, with a proactive and results-driven attitude
  • You are smooth user of Excel and G- Suite

Character Attributes

  • You have good communication, relationship building, time management, negotiation, administrative and adaptability skills
  • You have a proactive and customer-centric approach to problem-solving
  • You are an open -minded, self- driven person with attention to details
  • You are keen on cooperating and open to providing new ideas and solutions
  • You are ambitious and responsible
  • You enjoy working as part of a team

Additional Skills

  • Other languages are a bonus (French, Spanish, German or Italian)


  • Fun and energetic work environment
  • Flexible work hours
  • Flexible remote work policy
  • Office in heart of central Krakow
  • Team activities
  • MultiSport card
  • Private health insurance
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