Customer Success Assistant

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Customer Success Assistant

Kraków, Poland
Poland
Hybrid
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COMPANY DESCRIPTION

The company provides a solution for travellers and travel organisers to book and manage group transport solutions by bus or coach around the world. Utilising optimised industry data and technology, the company connects the booker with local ground transport operators in 200+ cities, while providing high-level customer care and support from the beginning to the end of the service, wherever it takes place.

JOB DESCRIPTION

As a Customer Success Assistant, your primary responsibility will be to support management of the booking process for both new and returning customers. You will collaborate closely with the team to translate client aspirations into tailored solutions, ultimately contributing to the success and satisfaction of our customers.

This position requires a proactive attitude and the ability to manage multiple tasks simultaneously as well.

RESPONSIBILITIES

  • Managing and supporting the process of booking services and reservations (using the PipeDrive system), ensuring accuracy and efficiency
  • Supporting customers in relation to problem-solving and ensuring their satisfaction
  • Managing and supporting customer complaints. 
  • Collaboration with internal teams to ensure successful project delivery and customer satisfaction.

COMPETENCY PROFILE

  • You are a high-level English speaker
  • You have excellent communication and negotiation skills
  • You can build and maintain strong relationships with customers
  • You can work independently and as part of a team, with a proactive and results-driven attitude
  • You are a smooth user of Excel and G-Suite
  • You are open to career development within a start-up 
  • You are interested in new technologies (e.g. AI)
  • You took part in projects and initiatives during your studies
  • You have your first professional experience in customer/supplier service (is a bonus)

CHARACTER ATTRIBUTES

  • You have good communication, relationship-building, time management, negotiation, administrative and adaptability skills
  • You have a proactive and customer-centric approach to problem-solving
  • You are an open-minded, self-driven person with attention to detail
  • You are keen on cooperating and open to providing new ideas and solutions
  • You are ambitious and responsible
  • You enjoy working as part of a team

ADDITIONAL SKILLS

Other languages are a bonus (French, Spanish, German or Italian)

REQUIREMENTS

Availability: 25-30 h/week from October or November

PERKS

  • Fun and energetic work environment
  • Flexible work hours
  • Office in the heart of central Krakow
  • Hybrid work is possible after the onboarding period
  • Team activities
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